LAS VEGAS–(BUSINESS WIRE)–
Het in Japan gevestigde bedrijf realiseert aanzienlijke besparingen die helpen digitale bedrijfsinitiatieven aan te drijven
Rimini Street, Inc. (Nasdaq: RMNI), een wereldwijde leverancier van bedrijfssoftwareproducten en -diensten, en de toonaangevende derde partij leverancier van ondersteuning voor Oracle en SAP-softwareproducten, heeft vandaag bekendgemaakt dat Solar Frontier K.K., een toonaangevende ontwikkelaar en distributeur van residentiële en industriële CIS (koper, indium en selenium) zonnepanelen gebaseerd in Japan, Rimini Street heeft aangenomen voor ondersteuning van zijn SAP ERP-toepassingen. Solar Frontier is overgestapt op Rimini Street-ondersteuning door derden om de jaarlijkse onderhoudskosten van SAP-leveranciers te verlagen, bedrijfsefficiëntie te realiseren en investeringen in andere kritieke gebieden van het bedrijf te stimuleren, waaronder data-analyse en supply chain management.
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Beperkte waarde van leverancier jaarlijkse ondersteuningsaandrijvingsschakelaar
Solar Frontier is in 2010 begonnen met het gebruik van SAP ECC 6.0, toen moederbedrijf Showa Shell Sekiyu de SAP-implementatie voltooide. Met slechts een paar aanpassingen en minimale add-ons, Solar Frontier’s SAP-applicatie was stabiel en volwassen, en de frequentie van de ondersteuning gebruik was laag. Toch was de reactie van leveranciers op problemen traag, soms duurde het enkele weken. Solar Frontier stelde vast dat het serviceniveau en de respons van SAP niet in verhouding stonden tot de jaarlijks betaalde onderhoudskosten. Daarnaast streefde het bedrijf naar grotere organisatorische efficiëntie en kostenbesparingen door de integratie en stroomlijning van zijn afzonderlijk beheerde IT-infrastructuur en het verlagen van de kosten voor het beheer van zijn applicaties. Bij het kijken naar opties voor het optimaliseren van de kosten van het onderhoud van de verschillende applicatiesoftware en IT-diensten, richtte Solar Frontier zich op Rimini Street.
Rimini Street Delivers Premium SAP Support to Solar Frontier
LAS VEGAS–(BUSINESS WIRE)–
Japan-based company achieves significant savings that help drive digital business initiatives
Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that Solar Frontier K.K., a leading developer and distributor of residential and industrial CIS (copper, indium and selenium) solar panels based in Japan, has adopted Rimini Street for support of its SAP ERP applications. Solar Frontier moved to Rimini Street third-party support to reduce annual SAP vendor maintenance costs, achieve business efficiencies and help drive investments in other critical areas of the business, including data analysis and supply chain management.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180523006351/en/
Solar Frontier K.K., a leading developer and distributor of residential and industrial solar panels based in Japan, has adopted Rimini Street for support of its SAP ERP applications. (Photo: Business Wire)
Limited Value from Vendor Annual Support Drives Switch
Solar Frontier began using SAP ECC 6.0 in 2010 when parent company Showa Shell Sekiyu completed its SAP implementation. With only a few customizations and minimum add-ons, Solar Frontier’s SAP application was stable and mature, and the frequency of support usage was low. Yet, vendor response to issues was slow, sometimes taking several weeks. Solar Frontier determined that the level of service and response from SAP was not commensurate with the annual maintenance costs paid. In addition, the company sought to achieve greater organizational efficiencies and cost savings by integrating and streamlining its separately managed IT infrastructure and reducing the cost to manage its applications. In looking at options to optimize the cost of maintaining the various application software and IT services, Solar Frontier turned to Rimini Street.
Rimini Street Premium Support Gains Attention
Soon after initial discussions with Rimini Street, Solar Frontier began to develop significant interest in the Company’s premium support capabilities.
“At first, we only looked at the cost merits of Rimini Street, but we soon came to understand that their support quality is much better compared to SAP, based on discussions with various clients and industry analysts,” said Yasuharu Takeuchi, department manager, IT Planning & Promotion Department, Solar Frontier K.K. “My interest in Rimini Street increased and I became convinced that there was no reason not to engage in their services. In fact, I was impressed by the fact that there was a company providing such services.”
As with all Rimini Street clients, Solar Frontier has a senior-level Primary Support Engineer (PSE) with an average of 15 years’ experience assigned to them. Rimini Street PSEs provide 24/7/365 support for all issues, including support for customizations, with a guaranteed response time of 15 minutes or less for Priority 1 critical cases.
Savings Lead to New Investments to Prepare for the Future
Using the savings generated by switching to Rimini Street, Solar Frontier will drive strategic initiatives and intends to expand a wide range of systems that will help the company prepare for the future.
“The judgment criteria to achieve our goals in IT investment is whether the costs ultimately contribute to the company’s performance. Regularly reviewing our spend to determine if the investments are meaningful is important,” said Mitsuyoshi Sano, IT Planning & Promotion Department, Solar Frontier K.K. “We rebuilt our data analysis and sales management systems last year, which are mainly being used by the sales department today. We are also improving the functionality of our peripheral systems for management and other department users, with the goal to help improve business performance overall.”
In addition, Solar Frontier will optimize IT investments to strengthen supply chain-related systems, such as the management of inventory and logistics.
“Nearly all Japanese companies are now promoting digital transformation as part of their organization’s growth strategy, with cost optimization remaining a major business opportunity,” said Yorio Wakisaka, general manager – Japan, Nihon Rimini Street. “Solar Frontier has succeeded in improving many areas of its business, including operational efficiencies and strategic investments. By looking to its next level of cost reforms to include integration of IT infrastructure along with support services from Rimini Street, they are now able to deploy personnel to strategic projects and have gained flexibility and cost advantages to enable the future road map of their core systems. This benefit can be enjoyed by many other companies as well.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,580 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
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