Netcracker wint Customer Engagement Innovation Award van FierceMarket
WALTHAM, Mass.–(BUSINESS WIRE)– Netcracker Technology heeft vandaag bekendgemaakt dat zijn programma Omnichannel Customer Experience Management winnaar is van de “Customer Engagement Award”, die deel uitmaakt van de door FierceMarkets uitgereikte Fierce Innovation Awards: Telecom Edition. Het bedrijf won deze prijs in het kader van de bredere categorie Business Transformation Management. Inzendingen werden beoordeeld op basis van het nut van het programma. Juryleden kregen daarbij niet de naam van het systeem te zien.
Omnichannel Customer Experience Management van Netcracker maakt gepersonaliseerde klantroutes via alle kanalen mogelijk, inclusief conventionele en digitale platforms. Daarmee helpt het programma dienstverleners bij klantenbinding en sales-activiteiten. Het systeem, met een focus op digitaal, richt zich op de integratie van nieuw digitale kanalen in bestaande ecosystemen. Dit vergroot de zichtbaarheid, bevordert de slagkracht van partners en ondersteunt de ontwikkeling en aanlevering van nieuw producten en diensten.
Netcracker Wins FierceMarket’s Customer Engagement Innovation Award |
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WALTHAM, Mass.–(BUSINESS WIRE)– Netcracker Technology announced today that its Omnichannel Customer Experience Management solution is the winner of the “Customer Engagement” award of the Fierce Innovation Awards: Telecom Edition conducted by FierceMarkets. This award is part of the broader Business Transformation Management category. The judging of entries was done based on the merit of the solution, whereby vendor and solution names were not disclosed to the panel of distinguished judges. The Netcracker Omnichannel Customer Experience Management solution enables personalized customer journeys across all channels, including conventional and digital platforms, helping service providers improve customer retention and increase sales efficiency. Designed with a “digital first” approach, the solution focuses on integrating new digital channels into existing ecosystems in order to increase visibility, drive partner enablement and support the development and delivery of new products and services. “The digital ecosystem of today demands service providers to enable a seamless, dynamically interactive experience across all channels,” said Ari Banerjee, Senior Director of Strategy at Netcracker Technology. “This award validates Netcracker’s ability to drive business transformation and provide the capabilities service providers need to maximize experience and, ultimately, grow revenue.” For more information on Netcracker’s Omnichannel Customer Experience Management solution, please contact Joanna Larivee at Joanna.Larivee@Netcracker.com. About Netcracker Technology Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. For more information, visit www.netcracker.com. View source version on businesswire.com: http://www.businesswire.com/news/home/20161122005314/en/ Contacts Netcracker Technology |
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