Pacific Textiles Chooses Rimini Support™ for Faster, More Comprehensive Coverage and Care of SAP S/4HANA System

Switching to Rimini Street enables leading fabric manufacturer to achieve significant IT budget savings and improve uptime of mission-critical systems

LAS VEGAS–(BUSINESS WIRE)– Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced that Pacific Textiles, a global leader in the textile manufacturing industry, has selected Rimini Support™ to support its highly customized, mission-critical S/4HANA implementation, the backbone of their manufacturing operations.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20231115452374/en/

Pacific Textiles Chooses Rimini Support™ for Faster, More Comprehensive Coverage and Care of SAP S/4HANA System (Photo: Business Wire)

Rimini Street’s faster, more comprehensive software support has enabled Pacific Textiles to achieve significant reduction of IT costs, freeing resources to focus on projects and investments for competitive growth and advantage, including the move to a new data lake architecture.

Vendor Support Quickly Diminishes in Value and Experience After Implementation

Pacific Textiles is one of the world’s leading manufacturers of customized knitted fabric in the textile industry, and its products are used in the production of over a billion garments each year. The company collaborates closely with apparel brands to design fabrics that meet customized orders, delivering more than 3,000 new samples for its customers each month.

The company heavily relies on SAP software to run its business including sales order entry, production planning, material procurement and many other critical ERP functions.

“When we purchased SAP, the closest product we were offered to fit our needs was the Mill Products industry solution, traditionally used for paper products and steel manufacturing. Obviously, textiles didn’t fit quite well into that, so we required an extensive number of customizations,” said Hubert Tsang, chief information officer, Pacific Textiles.

“SAP support was helpful during our initial implementation. But the service quality deteriorated after that. It became a slow, cumbersome process. With standard SAP support, we’d submit a ticket, wait a while for them to process it, go back and forth, then wait endlessly for a resolution. Ultimately, we were only able to solve most of our problems by spending more on SAP professional services,” shared Tsang.

Rimini Street Cuts Support Response Time and Spend on Software Maintenance

Frustrated with the quality, speed and cost of vendor support for S/4HANA, Pacific Textiles began searching for a third-party support provider and quickly chose Rimini Street because of the company’s size, scalability and rich enterprise-grade capabilities. In addition, Rimini Street was the only option that offered Pacific Textiles the multi-language support they required as a global business.

With the move to Rimini Support, Pacific Textiles is benefitting from:

• Maximum 10-minute response time instead of 4 hours with SAP, a 96% reduction in response time commitment
• Direct access to a named, dedicated Primary Support Engineer (PSE)
• Expert support for its highly-customized systems not covered by vendor support
• Significant reduction in IT support costs
• Freed resources to reallocate towards growth projects

“With the money that we’ve saved by moving to Rimini Street, Pacific Textiles is now able to work on key, strategic projects that we’ve been wanting to do for years,” said Tsang. “In manufacturing, we collect and analyze tons of data so we can understand and optimize the performance of our machines. We had wanted to move to a new data lake architecture, but too much budget was wrapped up in IT support. Rimini Street helped us free up the funds to take on this important project which will support our AI innovation roadmap.”

“At Rimini Street, we view ourselves as much more than just a support vendor,” said Craig Mackereth, executive vice president of global service delivery. “Rimini Street is a strategic partner that plays a critical role in the larger business success of organizations like Pacific Textiles. We’re not aiming for simple transactions – we’re fostering long-term collaborations.”

Learn more about how Pacific Textiles has benefited from Rimini Street here.

Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and Salesforce applications to support competitive advantage, profitability and growth.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “believe,” “continue,” “could,” “currently,” “estimate,” “expect,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “potential,” “predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; additional expenses to be incurred in order to comply with injunctions against certain of our business practices and the impact on future period revenue and costs; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our ability to sustain or achieve revenue growth or profitability, manage our cost of revenue and accurately forecast revenue; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain qualified employees and key personnel; challenges of managing growth profitably; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth; the impact of environmental, social and governance (ESG) matters; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate tax reserves; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 1, 2023, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2023 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20231115452374/en/

Contacts

Janet Ravin

VP, Global Communications

Rimini Street, Inc.

+1 702 285-3532

pr@riministreet.com