Sprint selecteert Synchronoss om digitale transformatie te leiden
Digitaal platform voor hogere omzet, lagere kosten en eenvoudigere IT van Sprint
BRIDGEWATER, N.J.–(BUSINESS WIRE)– Synchronoss Technologies, Inc. (NASDAQ:SNCR), internationaal leider en vernieuwer van de cloud, berichtendiensten en digitale producten, is door Sprint geselecteerd om de transformatie van zijn online ruimte voor zakelijke klanten in goede banen te leiden. Het digitale platform van Synchronoss helpt Sprint zijn online bestellingen te vereenvoudigen, meer omzet te genereren en kosten te verlagen. Fase 1 van de installatie draait om zakelijke afnemers van draadloze producten, maar breidt vervolgens uit naar kabel, IoT en waardeverhogende activiteiten in de toekomst.
Sprint handhaaft zich met het programma Sprint Now in de voorhoede van digitale transformaties door zijn online kanalen te verbeteren, waarmee het bedrijf de ervaring van klanten continu blijft verbeteren. De samenwerking met Synchronoss is van essentieel belang voor dit initiatief van Sprint, dat ernaar streeft zijn online bestellingenproces te vereenvoudigen via een geconvergeerd portaal voor klanten. Als zakelijke afnemers van Sprint hier eenmaal toegang tot hebben, stelt het portaal hen in staat services gemakkelijk en veilig te bekijken en te beheren.
Sprint Selects Synchronoss to Lead its Digital Transformation
Digital platform will see Sprint increase revenue, reduce costs and simplify its IT operations
BRIDGEWATER, N.J.–(BUSINESS WIRE)– Synchronoss Technologies, Inc. (NASDAQ:SNCR), a global leader and innovator of cloud, messaging, and digital products, today announced it has been selected by Sprint to lead the transformation of its online environment for business customers. Synchronoss’ Digital platform will help Sprint simplify its online order management process, generate more revenue, and reduce its costs. Stage one of the new deployment will be focused on Sprint’s wireless business customers, but will extend to include wireline, IoT, and Sprint value added solution business operations in the future.
Sprint, through its Sprint Now program, remains on the digital transformation offensive, enhancing its online channels to constantly improve its customer experience. Sprint’s relationship with Synchronoss is central to this initiative as it looks to simplify its online order management process, through the creation of a converged customer experience portal. Once accessed, this portal will enable all Sprint business users to view and manage existing services simply and securely.
The consolidation of all Sprint’s business services onto one common platform will see the operator radically improve time-to-market for new services. The streamlining of the online ordering capability will create new real-time service bundling opportunities for Sprint. These will be further enhanced by Synchronoss’ ability to provide premium customer insights and analytics to Sprint. This data can be further interpreted to build enhanced, personalized, and better targeted offers to further drive service engagement and monetization.
Synchronoss’ Digital platform is a pre-integrated product, providing a fully personalized and tailored customer interface. It therefore requires less operator legacy system integration and can be operationalized rapidly. This will help Sprint remain highly agile and able to quickly capitalize on new opportunities. Furthermore, as a self-care focused customer portal, Synchronoss’ Digital platform will drive dramatic customer care savings by diverting contacts away from the call center environment.
“Our Sprint Now transformation program is a multi-dimensional strategy, designed to offer the best possible user experience, while making us more agile, innovative, and profitable,” says Kim Green-Kerr, SVP, Sprint Business Solutions. “Our relationship with Synchronoss will help us dramatically simplify our online environment for our business customers, giving them control of their order management and customer care requirements. This will combine to accelerate new service availability, drive better online adoption, and reduce customer care costs.”
“The vast majority of global service providers are on a digital transformation journey,” says Glenn Lurie, CEO, Synchronoss. “Sprint is on the offensive looking to gain every ounce of value from its online operations to become faster, more profitable while delivering a better overall customer experience. Our Digital service portfolio helps global operators strip cost and complexity from their legacy order management, customer care and channels. It will enable all global service providers to remain highly competitive despite an increasingly challenging business environment.”
About Synchronoss
Synchronoss (NASDAQ: SNCR) transforms the way companies create new revenue, reduce costs and delight their subscribers with cloud, messaging and digital products, supporting hundreds of millions of subscribers across the globe. Synchronoss’ secure, scalable and groundbreaking new technologies, trusted partnerships and talented people change the way Technology-Media-Telecommunications customers grow their business. For more information, visit us at www.synchronoss.com.
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